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What ok7 Asks of You and What We Commit To

Using ok7 means agreeing to the terms that govern your account, your wallet transactions, and how we handle your data.

Account terms apply on registrationbKash, Nagad, Rocket coveredGoverned by eligible-region rulesData handled per this policy
ok7 What ok7 Asks of You and What We Commit To
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Your account data stays within the systems needed to operate your wallet payments and account access. We use session cookies to keep you logged in and preference cookies to remember your deposit method — you can clear these from your browser at any time without losing your account. For account security, every login triggers an OTP sent to your registered mobile number; if you do not recognise a login attempt, contact support immediately and we will lock the account while we investigate.

Data Retention

We keep transaction records for as long as your account is active and for a period after closure, in line with standard financial record obligations for the regions we serve.

Cookie Control

Session and preference cookies are set on login. Clear them via your browser settings; your account data and wallet linkage are stored server-side and are not affected.

Account Security

OTP verification is required on every login. If your registered mobile number changes, update it through account settings before your next deposit or withdrawal.

Data Requests

To request a copy of your account data or to ask about deletion after account closure, raise a formal request through our support email with your registered wallet number.

LEGAL CONTACT PATHS

Reach Us About Your Account or Terms

Questions about how these terms apply to your account, or disputes over a wallet transaction, go to our support team first. We log all bKash, Nagad, and Rocket payment records and can pull confirmation data for any transaction you raise with us. Response times vary, but all account-related legal queries are handled separately from general support tickets so they reach the right person.

Live Chat Open the chat icon from your account dashboard. For legal and account queries, select the account category so your message routes correctly.
Email Support Send account and terms queries to our support address listed in your account profile. Include your registered mobile number in the subject line.
Wallet Dispute Line If a bKash, Nagad, or Rocket transaction is in dispute, include the transaction reference number and wallet screenshot when you contact us.

Common Questions About Terms and Your Rights

If something in our terms is unclear, these answers cover the questions we hear most. For anything not listed here, our support team handles account-level legal queries directly.

Access and eligibility depend on your local law and the regions we serve. Using ok7 from a jurisdiction where online gaming is restricted is your responsibility, and we may suspend accounts that appear to be accessing from ineligible regions.

Yes, terms may be updated. The current version is always shown on this page. Continuing to use your account after a change goes live means you have accepted the updated terms.

Send a written request to our support email with your registered mobile number and account ID. Data deletion requests for closed accounts are processed within the retention period required for financial records.

Update your registered wallet number in account settings before making any withdrawal. Sending funds to an unverified or changed number is a process we cannot reverse once the transaction is submitted.

Raise a dispute with our support team first, referencing your account ID and any relevant transaction records. We review wallet confirmation logs and account history before issuing a final decision.

We do not sell your wallet or account data to third parties. Payment data is shared only with the payment processors — bKash, Nagad, Rocket — to complete your transactions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.